Strategic Initiatives
Legacy Product Support
Are you tired of being locked into annual support contracts with tech products? Feel like you‘re paying for services you don’t need or use?
Not anymore. InfoCepts Enterprise Product Support (EPS) is an alternative to the trappings of consistently high cost, continuously low value support agreements historically marketed by product firms as ‘required’
Infocepts EPS enables organizations with a flexible, alternative tech support solution which provides:
Superior Quality Support
EPS teams are Senior data & analytics engineers with concentrated product expertise, averaging more than 9 years experience VS. Junior resources (product support engineers) averaging 2.3 years tenure cross-industry.
18×5 Live Support
Our standard support level matches the upgraded options provided by product vendors, without the additional fees.
24 x 7 x 365 available
Unbiased Guidance
As an independent product support arm, EPS leverages foundational best practices paired with product support expertise to guide the right solution to your specific requirements VS. biased & narrowly focused feedback loyal first to the product for which such teams are employed.
Fraction of the Cost
On average, EPS clients reduce their annual product support spend by 48%!
In fact, we’ll guarantee it!
Since 2020, EPS clients have saved $40+ million
Truthfully I had no idea EPS was an option. 2 years and almost $700K in savings later, it’s amongst the best choices we’ve ever made.
Head of Analytics
Global CPG company
160
Global clients
$40M+
Annual savings and counting…
Transform D&A Tech Support
Infocepts
