Accelerate new client on-boarding with Intelligent Automation
The Challenge
By way of measurement and analytics, our client’s unique offering provides a comprehensive view of consumerism to 100’s of global retailers and CPG manufacturers. They do this through 65+ tailored reports and dashboards each of which required ~9 man-days to customize every time they on-boarded a new client. This resulted in high operational costs, manual errors, dissatisfied customers and delay in roll-out of new features and enhancements.
The Solution
Infocepts designed and developed a solution that automated reports and dashboard generation using Robotic Process Automation techniques. Our solution analyzes requirements provided by business users and converts them automatically into business intelligence reports. It involved standardizing the process of requirements intake, requirements analysis, report generation and automated. Infocepts supported this initiative end-to-end from defining the process workflow, tool selection, building the automation workflows to sustaining the initiative by automating more and more repeatable scenarios to improve the ROI.
The Outcome
- Saved over 9000 hours of annual effort amounting to ~68% of total annual efforts in report development
- Annual cost savings of over $1M
- Reduced report delivery time from 2 weeks to 1 day
- Eliminated repetitive and routine manual tasks thus reducing back office operational cost and time to value.
- Improved user experience with consistency & accurate insights
- Freed-up developer’s bandwidth to focus on more value-added tasks and innovation
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We can’t thank Infocepts enough for their exceptional support and expertise. When we received this project with a completely new team and a product in a state of disarray, Infocepts team quickly stepped in and got everyone working in full speed, instilling a clear vision of what we wanted to achieve—quality, zero touch, and trust.
Senior Director, Analytics
Leading Research Firm
About the Client
Our client is a leading research firm operating in more than 100 countries. It helps companies make faster and better business decisions by providing end-to-end (E2E) insights as to what consumers watch, listen to, and buy. Infocepts has more than a decade-old relationship with our client.
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